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Privacy Policy

MARYDESK SERVICES
Effective: November 2026

MaryDesk Services is dedicated to safeguarding your privacy. This policy outlines our protocols for collecting, utilizing, and protecting your data while providing administrative and document support services within Canada.

1. Introduction

MARYDESK SERVICES respects your privacy and is committed to protecting the personal information entrusted to us.

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This Privacy Policy explains how we collect, use, disclose, store, protect, and dispose of personal information when you visit our website or request our administrative, document, and digital support services.

2. Personal Information We Collect

Depending on the services requested, we may collect:

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  • Name, email address, telephone number, and contact details.

  • Service requests, appointment details, and communications.

  • Documents voluntarily provided for administrative or document support.

  • Employment, educational, business, or government application information needed for an agreed service.

  • Quotation, invoice, payment status, and transaction records.

  • Website usage information collected through cookies or similar technologies.

 

We request only the information reasonably necessary for the relevant service. Clients should avoid

submitting unnecessary sensitive information.

3. How We Collect Information

We may collect information through:

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  • Website contact and service request forms.

  • Consultation booking forms.

  • Email and other direct communications.

  • Documents securely submitted by clients.

  • Website analytics and cookies, where enabled.

4. How We Use Personal Information

We use personal information to:

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  • Respond to inquiries and service requests.

  • Prepare quotations and provide agreed services.

  • Schedule and manage consultations.

  • Prepare documents and assist with authorized administrative tasks.

  • Issue invoices, verify payments, and maintain business records.

  • Communicate with clients about their requests.

  • Maintain website security and improve our services.

  • Meet applicable legal and recordkeeping obligations.

 

We do not use personal information for unrelated purposes without an appropriate legal basis or consent.

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5. Consent and Client Authorization

Where required, we obtain consent before collecting, using, or disclosing personal information.

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Clients may withdraw consent, subject to applicable legal or contractual restrictions. Withdrawal may affect our ability to complete certain services.

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We do not submit applications, share documents with third parties, or act on behalf of clients without the authorization required for the specific activity.

6. Sharing Personal Information

We do not sell clients' personal information.

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We may share information only where necessary and legally permitted, including with:

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  • Technology providers supporting website hosting, forms, bookings, email, and secure document storage.

  • Payment and financial service providers where applicable.

  • Government agencies, educational institutions, employers, or other recipients specifically authorized by the client.

  • Professional advisers or authorities where legally required.

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We limit disclosures to information reasonably necessary for the relevant purpose.

7. Document Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, loss, or misuse.
 

Measures may include access controls, account security, restricted client folders, and secure document-transfer procedures.
 

No electronic system can guarantee absolute security.
 

Clients should not submit account passwords or unnecessary sensitive documents through ordinary contact forms.
 

8. Retention and Secure Disposal

MARYDESK SERVICES retains personal information and client documents only for as long as necessary to provide the requested services and meet applicable legal obligations.

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Client working documents are generally scheduled for deletion within 30 days after service completion, unless they are no longer needed earlier or a longer retention period is justified.

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Business records, including invoices, receipts, and accounting documentation, are retained for the period required by applicable law, generally six years for relevant tax records.

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When personal information is no longer required, it is securely deleted, destroyed, or anonymized in accordance with applicable privacy laws.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, language preferences, bookings, security, and analytics.

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Where required by applicable law, we provide relevant information and obtain appropriate consent for technologies that identify, locate, or profile visitors.

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Visitors may also manage certain cookies through their browser settings.

10.  Privacy Rights

Subject to applicable law, individuals may request:

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  • Access to personal information held about them.

  • Correction of inaccurate or incomplete information.

  • Withdrawal of consent where applicable.

  • Information about how their personal information is used or disclosed.

  • Other privacy rights available under Québec and Canadian law.

 

Requests may be submitted using the contact information below. We will respond in accordance with applicable legal requirements.

11.  Privacy Incidents

If a privacy incident occurs, MARYDESK SERVICES will assess the incident, take reasonable steps to reduce potential harm, and provide notifications or reports where required by law.

12.  Third-Party Websites

Our website may contain links to external websites and services.
 

We are not responsible for the privacy practices of independent third-party websites. Visitors should review their respective privacy policies.

13. Children's Personal Information

Our services are generally intended for adults and individuals authorized to act on behalf of clients.

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Where information concerning a minor is necessary for an authorized service, we will apply the consent and protection requirements established by applicable law.

14.  Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

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The updated policy will be posted on our website with a revised effective date.

15. Third-Party Service Providers and Data Storage

MARYDESK SERVICES uses trusted third-party technology and cloud-based service providers to support website operations, client communications, appointment bookings, document management, and administrative services.

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These providers may process or store personal information on our behalf, including through servers located outside Québec or Canada.

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We limit the information shared with service providers to what is reasonably necessary for the services they perform and take reasonable steps to protect personal information through appropriate security and access controls.

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Client documents are stored using cloud-based document management systems with access restricted to authorized individuals.

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Where required by applicable privacy laws, MARYDESK SERVICES assesses privacy risks associated with service providers and transfers of personal information outside Québec.

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For questions about how personal information is stored or processed, clients may contact us at contact@marydeskservices.com.

16. Privacy Officer and Contact Information

Business: MARYDESK SERVICES

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Person Responsible for the Protection of Personal Information: Mary Agumba

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Email: contact@marydeskservices.com

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Website: www.marydeskservices.com

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Location: Québec, Canada

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For questions, privacy concerns, or requests concerning personal information, please contact us using the email address above.

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