Terms Of Service

MARYDESK SERVICES
Effective: November 2026

1. Introduction

Welcome to MARYDESK SERVICES. These Terms of Service explain the conditions under which we provide administrative, document preparation, digital, and related support services.

By requesting or purchasing a service, clients agree to these terms, subject to applicable consumer protection laws.

2. Scope of Services

MARYDESK SERVICES provides administrative and technical support, including:

Career and employment document support

Educational application administration

Document formatting, proofreading, and digital services

General and business administrative assistance

CRA and tax-related administrative support

Government and provincial application administration

IRCC technical and administrative support only

Virtual assistant services

Airbnb and short-term rental co-hosting support

The precise scope, deliverables, and fees are confirmed in the client's quotation or service agreement.

3. Service Limitations

MARYDESK SERVICES provides administrative, clerical, organizational, and technical assistance.

We do not provide legal advice, immigration advice or representation, regulated tax advice, or other regulated professional services unless separately authorized and legally qualified to do so.

Clients remain responsible for reviewing and approving their information, documents, and applications. We do not guarantee immigration approvals, employment offers, educational admission, government benefits, tax outcomes, or other decisions made by third parties.

4. Service Requests and Quotations

Submitting a service request does not automatically create a service agreement.

After reviewing the request, MARYDESK SERVICES may provide a quotation specifying the service, applicable fee, estimated timeline, and payment conditions.

Work begins only after the scope and price have been agreed upon and any required payment has been received.

Additional work outside the agreed scope may require a revised quotation and client approval.

5. Prices and Additional Fees

All service fees are quoted in Canadian dollars (CAD).

The Price Guide provides general service prices and ranges.

The final fee is confirmed before paid work begins. Government, filing, platform, courier, delivery, and other third-party fees are separate unless expressly included in the quotation.

Applicable taxes, where required, will be identified on the invoice.

6. Payment Terms

MARYDESK SERVICES currently accepts Interac e-Transfer.

Standard services generally require full payment before work begins.

Larger or customized projects may require a 50% deposit, with the balance payable before final delivery.

Ongoing services may have payment schedules specified in a separate agreement.

Clients receive payment instructions after accepting their quotation. Payments are confirmed only after funds have been received and verified.

The initial 20-minute consultation is free.

7. Cancellations and Refunds

Clients may request cancellation by contacting MARYDESK SERVICES.

Refund eligibility depends on the service agreement, the work completed, expenses incurred, and applicable consumer protection laws.

Where permitted by law, fees for services already provided and authorized non-refundable third-party expenses may be deducted from an applicable refund.

Any prepaid amount that must legally be returned will be refunded in accordance with applicable law.

Deposits are not automatically non-refundable.

Where applicable, clients retain their statutory cancellation and refund rights, including rights relating to distance contracts and other protected consumer transactions.

8. Service Timelines

Estimated completion times depend on the complexity of the work, receipt of necessary information, and the availability of third-party systems.

We will communicate material delays when reasonably possible.

MARYDESK SERVICES cannot guarantee processing times controlled by government agencies, schools, employers, or external service providers.

9. Client Responsibilities

Clients agree to: Provide accurate, complete, and lawful information.

Submit required documents in a timely manner.

Review documents before approving submission or final delivery. Inform us promptly of errors or requested corrections.

Obtain permission before sharing another person's confidential information.

MARYDESK SERVICES may decline requests involving fraudulent information, misrepresentation, or unlawful activity.

10. Confidentiality and Privacy

Client information is handled according to our Privacy Policy and applicable privacy laws.

We collect and use personal information only as reasonably necessary to provide requested services, manage client communications, and meet legal obligations.

Clients should use designated secure channels for sensitive documents and should not send passwords or unnecessary personal information.

11. Document Review and Approval

Where applicable, clients will have an opportunity to review their completed documents before submission or finalization.

Client approval confirms that the client has reviewed the content to the best of their ability.

Any correction requests or revisions will be handled according to the agreed service scope.

12. Third-Party Services

Some services involve external platforms, government portals, educational institutions, payment providers, or other third parties.

These organizations operate independently and may have their own terms, fees, eligibility requirements, and processing times.

MARYDESK SERVICES is not responsible for decisions or service interruptions outside its reasonable control, subject to applicable law.

13. Airbnb and Short-Term Rental Co-Hosting

Co-hosting services are subject to a separate written agreement specifying responsibilities, compensation, permitted activities, and cancellation conditions.

Property owners remain responsible for ensuring that their properties and rental activities comply with applicable registration, licensing, municipal, insurance, and other legal requirements.

MARYDESK SERVICES will perform only the services expressly agreed upon and legally permitted.

14. Intellectual Property and Client Documents

Clients retain ownership of the original documents and materials they provide.

MARYDESK SERVICES retains rights to its business branding, original templates, and proprietary materials, except where otherwise agreed.

Clients may use completed deliverables for their intended lawful purposes under the service agreement.

15. Limitation of Liability

MARYDESK SERVICES will exercise reasonable care in providing agreed services.

Nothing in these terms excludes or limits liability, warranties, remedies, or consumer rights that cannot legally be excluded or limited.

Any contractual limitation of liability applies only to the extent permitted by applicable law.

16. Changes to These Terms

MARYDESK SERVICES may update these Terms of Service from time to time.

Updated terms will be published with a revised effective date.

Changes will not retroactively alter existing agreements without appropriate consent or legal authority.

17. Governing Law

These terms are governed by applicable laws of Québec and Canada, without limiting mandatory consumer protections that may apply.

18. Contact Information

MARYDESK SERVICES

Website: www.marydeskservices.com

Email: contact@marydeskservices.com

Location: Québec, Canada

For questions about these terms, service requests, payments, or cancellations, please contact us by email.